Have Questions?

Shipping & Processing

ORIGINAL ART

For original art that is shipped domestically within the United States, any piece that is under 36 inches in length or packaged within a tube will be shipped USPS ground with insurance.

If the artwork is larger than 36 inches, it will be shipped via a fine art shipper in which you will receive a quote upon purchase. For expedited shipping service, please contact me before your purchase to discuss additional shipping options.

PRINTS

Prints will be shipped via ground normally. Though if you’d like your order faster, I offer expedited and overnight shipping options both domestically and internationally.

N-STOCK ITEMS

Please allow 2-5 days for packing and processing for artwork smaller than 36 inches unless otherwise noted in the product listing.

For pieces that are larger than 36 inches and oversized, please allow 1-2 weeks for processing before shipping. International packages are sometimes held up in Customs so transit times will differ. Please give yourself up to 4 weeks for delivery from the order date.

CUSTOM ART

Made-to-order products take between 2-4 weeks to ship which is noted in the item listing.

PRINTS

The production of prints usually take 3-4 business days to be produced plus the time of shipping.

Our system automatically sends your order to the closest vendor near you to ensure the lowest possible shipping prices. To cut down on shipping times and costs, we have global relationships with vendors across the United States, Europe, Australia, and Asia.

If there is any need for expedited processing and shipping, please contact us  and we’ll do our best to accommodate your timeline!

My shop is connected to USPS and other carriers for real time shipping prices. Enter your delivery address through Checkout to determine the price.

For oversized artwork (anything above 36 inches), I ship via fine art shippers so expect higher charges.

ORIGINAL ART

If the artwork is larger than 36 inches, it will be shipped via a fine art shipper in which you will receive a quote upon purchase. For expedited shipping service, please contact us before your purchase to discuss additional shipping options.

PRINTS

The transit time for each order depends on the shipping method chosen at checkout. International shipments may take up to 21 business days in transit but are usually delivered within 1-3 weeks from the ship date through DHL.

Not all tracking events may be represented in real-time, and this causes a shipment to appear stalled at a particular place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:

  • Packages being handled by multiple carriers, when handed off to local carriers.
  • Local customs department processing time

For these reasons, we are unable to guarantee a delivery date with certainty for international deliveries.

CUSTOMS AND IMPORT TAX

Buyers are responsible for any customs and import taxes that may apply.

Payment Information

All major credit and debit cards are accepted as well as Paypal. We unfortunately do not accept money orders or bank transfers at this time.

For all commissions, clients will need a 50% deposit in order to start the order process. Please see Commissions for more detailed information.

Returns & Exchanges

All sales are final on custom orders 

Contact me within: 7 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 6 hours of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale

For all commissions, clients will need a 50% deposit in order to start the order process. Please see Commissions for more detailed information.

Commissions & Framing

The general timeframe is 6 weeks from the time of the agreed upon date until the completion of the work which does not include shipping time. Please see Commissions for more details.

ORIGINAL ART

Contained Nature Series

For in-stock items that are not listed as mounted, I do offer framing services. Please contact me before the purchase if framing is not offered within the listing.

Ataria Series

This series is created on a rigid surface such as a wood or aluminum panel arrives ready to hang. 

PRINTS

If you’d like a framed print, please contact me with the product name and size before you purchase. This process will add 2-3 weeks to your delivery date.

Care Instructions

INK Work

RESIN TRAYS

 This series is created on a rigid surface such as a wood or aluminum panel that is ready to hang. 

RESIN COASTERS

These coasters can withstand heat up to 120 degrees F/ ….that being said, please make sure not to place any hot beverages straight out of the microwave. To clean the coasters, simply use a glass cleaner and a lint-free cloth to wipe down. 

ORIGINAL ART

Contained Nature Series

For in-stock items that are not listed as mounted, I do offer framing services. Please contact me before the purchase if framing is not offered within the listing.

Ataria Series

This series is created on a rigid surface such as a wood or aluminum panel arrives ready to hang. 

PRINTS

If you’d like a framed print, please contact me with the product name and size before you purchase. This process will add 2-3 weeks to your delivery date.

ORIGINAL ART

Contained Nature Series

For in-stock items that are not listed as mounted, I do offer framing services. Please contact me before the purchase if framing is not offered within the listing.

Ataria Series

This series is created on a rigid surface such as a wood or aluminum panel arrives ready to hang. 

PRINTS

If you’d like a framed print, please contact me with the product name and size before you purchase. This process will add 2-3 weeks to your delivery date.

TOP

Search www.illyra.com

SHOPPING BAG (0)