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Shipping & Processing

ORIGINAL ART
For original art that is under 36 inches, the artwork will be shipped via USPS, UPS, or Fedex with a tracking number at the discretion of the artist.

If the artwork is larger than 36 inches, it will be shipped via a fine art shipper in which you will receive a quote upon purchase. For expedited shipping service, please contact me before your purchase to discuss additional shipping options.

PRINTS
We’ll choose the most cost-effective shipping carrier based on the items ordered and their destination.
Shipping times range from 1-7 business days. You’ll receive a tracking number as soon as your order has been shipped.

Though if you’d like your order faster, I also offer expedited and overnight shipping options both domestically and internationally for an additional cost.

IN-STOCK ORIGINAL ART
Artwork will be shipped via USPS, UPS, or FedEx with tracking at the discretion of the artist.

Packing/Processing Times
Up to 36in: 2-5 days
36in+: 1-2 weeks

International packages are sometimes held up in Customs so transit times will differ. Please give yourself up to 4 weeks for delivery from the order date.

CUSTOM ART
Made-to-order products take between 2-4 weeks to ship which is noted in the item listing.

PRINTS
The production of prints usually take 2-3 business days to be produced plus the time of shipping.

Expedited and international shipping are available accordingly.

ORIGINAL ARTWORK
Artwork under 36in ships free within the US and Canada.

For oversized artwork (anything above 36 inches), I ship via fine art shippers so please expect higher charges.

PRINTS
Any print order above $100 ships free!
For any 2-day, overnight or international shipping, the shipping costs are below:

You will receive an email when your order has been shipped with the tracking information.

ORIGINAL ART

If the artwork is larger than 36 inches, it will be shipped via a fine art shipper in which you will receive a quote upon purchase. For expedited shipping service, please contact us before your purchase to discuss additional shipping options.

PRINTS

The transit time for each order depends on the shipping method chosen at checkout. International shipments may take up to 21 business days in transit but are usually delivered within 1-3 weeks from the ship date through DHL.

Not all tracking events may be represented in real-time, and this causes a shipment to appear stalled at a particular place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:

  • Packages being handled by multiple carriers, when handed off to local carriers.
  • Local customs department processing time

For these reasons, we are unable to guarantee a delivery date with certainty for international deliveries.

CUSTOMS AND IMPORT TAX

Buyers are responsible for any customs and import taxes that may apply.

Payment Information

All major credit and debit cards are accepted as well as Paypal. We unfortunately do not accept money orders or bank transfers at this time.

For all commissions, clients will need a 50% deposit in order to start the order process. Please see Commissions for more detailed information.

Returns & Exchanges

All sales are final on custom orders and prints unless damaged in some way. 

Contact me within: 7 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 6 hours of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale

If your package or artwork was damaged, please contact me immediately with your name and order number.

Prints will be replaced. Original artwork will have to be assessed by photos to determine how to move forward. If the damage is beyond repair, you will have an option for a refund or store credit of the amount that was paid.

Commissions & Framing

The general timeframe is 6 weeks from the time of the agreed upon start date with 1-2 check-ins along the way. Please note that this does not include shipping time. Please see Commissions for more details.

ORIGINAL ART

Contained Nature Series

For in-stock items that are not listed as mounted, framing services are offered as an add-on option. Please contact me if there are any questions for the types of frames, framing suggesting, etc. I’m always happy to help!

Ataria Series

This series is created on a rigid surface such as a wood or aluminum panel arrives ready to hang. 

PRINTS

Framing is now available in my Shop as an add-on option in a variety of colors and materials. If you’re searching for something specific, please don’t hesitate to email me at info@illyra.com.

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